Terms of Sale

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • RAINIER DISTILLERS shall not be liable for any damages. It is your responsibility to check your local laws and get proper permits. Distilling falls on you to learn. Please make sure, before ordering, that you understand the basics of distilling. 

     



  • Shipping & Delivery
  •  

    Stills can take 2-8 weeks to ship, depending on size. This may vary. Please be patient, tracking ETA's may be given out by me or my employees but they cannot be 100% guaranteed for that time.

    You may get packages shipped in multiple shipments, some come earlier than others. WE SEND TRACKING to all emails.

    If package is returned to us, because you were not home, or you did not pick up from post office, you have to pay shipping again. I am sorry. We send tracking to your email, when your shipment ships. Please track This is THIRD PARTY.

    Buyer assumes all shipping charges and import from your country. MAKE SURE YOU KNOW YOUR LOCAL CUSTOMS.

    If USPS tracking states a package -says it has been delivered- but you never received it, please go to your post office with the tracking number and talk to the people who deliver your mail. Then, if not resolved, contact us so we can file a claim.

    COPPER IS A COMMODITY. Track packages well.

     




  • Sales Tax
  • We charge a 7% sales tax for sales made in Washington State only. Or if it is a local pickup.



  • Warranties
  • If anything arrives defective, or not as advertised, just send us a photo, and we will fix it- or replace it on us. We will send out replacement parts, even if damaged from shipping. We will pay your return shipping after you have sent it back to us. You have a 2 month window after ordering. No exceptions. You have agreed to this before purchasing.

    ( Please open up your packages right away and check the products. After two months the sale is final- no changes)

    Reconditioned keg boilers are not always new. They may have small dents and other imperfections.

    There are no refunds on stills over $1000. You bought the parts. They are yours.

    30 days to clear any check, no returns or refunds before that.



  • Return Policy
  • Stills and Boilers over $1000 - no refunds!  You agree to this before purchase online or over a phone order. 

    I can give refunds for smaller stills, as long as package has not been open and used. You agree to this before purchase.

    After 2 months your sale is final.

    30 days to clear any check, no returns or refunds before that.




  • Store Hours
  • We are on PACIFIC TIME. Tech Support is available in timely manner. Please be patient. Keep calling if no answer, I may just be outside building. I have office help for orders and tracking. 360-350-9177 or Anthony@rainierdistillers.com.