Terms of Sale
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Legal Notice
RAINIER DISTILLERS shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products. This is your responsibility. Also it is your responsibility to check your local laws and get proper permits.
Distilling falls on you to learn. Please make sure, before ordering, that you understand distilling. Please check out website links for our manual, articles, photos, videos and recipes. You can print these all out.
We will not sell your personal information. Noone has requested this of us.
- Shipping & Delivery
All small handmade goods take 1-4 weeks to ship. Large stills can take 4-6 weeks to ship.
We can give out ETA's or Tracking Numbers, just email us.
Everything is built to order. Nothing is sitting around in stock to show the public. Only online orders.
You may get packages shipped in multiple boxes, some come one day the others come the next.
If your parcels are lost in the custody of the mail: Understand, we are not to blame. Add shipping insurance with your order. It is a risk all business take. We can't get your money back, from lost package by USPS- without paying them insurance first. This can't be made mandatory, as it is added cost most people do not want to pay. I think we all know this when we send packages. Small lost orders may be ok to reship. It cannot fall on us a large amount of money to rebuild and reship if lost in the mail and no insurance was purchased. Understand? YOU AGREE TO THIS BEFORE PURCHASING. Make sure you wrote the right address.
If it is returned to us, because you were not home or you did not pick up from post office, you have to pay shipping again. I am sorry. We send tracking to your email, when your shipment ships.
If USPS tracking states a package -says it has been delivered but you never received it, please go to your post office with the tracking number and talk to the people who deliver your mail. Then contact me and we can track.
This is a contract with the USPS. Things can disappear and we cannot be held accountable if we shipped everything properly.
- Sales Tax
We charge a 7% sales tax for sales made in Washington State only.
If anything arrives defective, or not as advertised, we will fix it on us. We will send replacement parts, even if damage from shipping. We will pay your return shipping after you have sent it back to us. You have a 2 month window after ordering. No exceptions. You agree to this before purchasing.
Reconditioned drums are not new. They may have small dents and other imperfections.
- Return Policy
If you want a refund from a still you bought- and we built and shipped, we can refund you but you must send back the still, UN-USED! Return Shipping is on you. You have two months after ordering. No exceptions. You agree to this before purchasing.
- Store Hours
We are on PACIFIC TIME. Tech Support available in timely manner. Please be patient. I have office help for orders and tracking.